Privacy Policy

1. Information We Collect

a. Information You Provide

When you create an account, book a session, or contact us, we may collect:

• Name, email address, phone number
• Profile information (bio, photo, location, specialties)
• Messages and communications with trainers or support

b. Information Collected Automatically

When you use Pelatas, we automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission)
• Cookies and similar tracking technologies

c. Information from Third Parties

We may receive information about you from third-party services (e.g., social media platforms if you connect your account), analytics providers, and publicly available sources.

2. How We Use Information

We use your information to:

• Provide, maintain, and improve our services
• Communicate with you about your account, bookings, and updates
• Connect clients with trainers and facilitate messaging
• Personalize your experience and show relevant content
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent)

3. Legal Bases (EEA/UK Users)

If you are in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data based on the following legal grounds:

• Contract performance: To provide our services as agreed when you sign up
• Consent: For marketing communications and certain data collection (you may withdraw consent anytime)
• Legitimate interests: To improve our platform, prevent fraud, and ensure security
• Legal obligation: To comply with applicable laws and regulations

4. Sharing & Disclosure

We do not sell personal information.

We may share your information in the following circumstances:

• With trainers: When you contact or book a trainer, they receive your name and contact details
• Service providers: Third-party companies that help us operate our platform (hosting, analytics, payment processing, email delivery)
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Legal requirements: To comply with legal obligations, court orders, or government requests
• Protection: To protect the rights, property, or safety of Pelatas, our users, or the public
• With your consent: When you explicitly agree to share information

5. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve performance and user experience
• Deliver personalized content and advertisements

Types of cookies we use:

• Essential cookies: Required for the platform to function properly
• Analytics cookies: Help us understand usage patterns and improve our service
• Preference cookies: Remember your settings and choices
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, or accounting requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we must retain it for legal purposes. Some information may remain in backup copies for a limited period.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Your Choices & Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request limitation of how we use your information
• Withdrawal: Withdraw consent for data processing (where consent is the legal basis)
• Marketing opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at team@pelatas.com. We will respond to your request within a reasonable timeframe and as required by applicable law.

If you are in the EEA or UK, you have the right to lodge a complaint with your local data protection authority.

9. Children's Privacy

Pelatas is not intended for children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Upon verification, we will delete such information from our systems promptly.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer information from the EEA or UK to other countries, we implement appropriate safeguards such as:

• Standard contractual clauses approved by the European Commission
• Ensuring the recipient country provides adequate data protection
• Obtaining your explicit consent for the transfer

By using Pelatas, you consent to the transfer of your information as described in this Privacy Policy.

11. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites.

We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email or through a prominent notice on our platform
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically. Your continued use of Pelatas after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as reasonably possible and within the timeframes required by applicable law.

14. SMS Communications

If you choose to opt in to receive text messages from Pelatas, we will collect and store your mobile phone number and related consent information solely for the purpose of providing transactional and account-related communications, including account notifications, profile updates, and service-related messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Pelatas does not share text messaging originator opt-in data or consent information with any third parties.

You may opt out of SMS communications at any time by replying STOP to any message.