FAQs / Help

How Pelatas works, how to get started, help for trainers, and more.

Getting Started

For Trainers

Booking & Payments

Safety & Trust

Accounts & Privacy

Troubleshooting & Support

Expert Alerts

Still need help?

Email us at team@pelatas.com and we'll jump in.

FAQs / Help

Getting Started

What is Pelatas?

How do I find a trainer?

Is Pelatas free to use?

What types of trainers are on Pelatas?

For Trainers

How do I become a trainer on Pelatas?

How much does it cost to be a trainer on Pelatas?

Can I offer both in-person and online training?

How do I set my rates?

How will clients contact me?

How do I request a review from a past client?

Booking & Payments

How do I book a session with a trainer?

What are the typical session rates?

How do payments work?

What is the cancellation policy?

Safety & Trust

How does Pelatas verify trainers?

Can I read reviews before booking?

What if I have a problem with a trainer?

Is my personal information safe?

What safety practices do you recommend for first-time sessions?

What guidelines apply when booking sessions for minors?

How should I vet a new coach before booking?

Accounts & Privacy

How do I create an account?

Can I update my profile information?

How do I delete my account?

Can I save my favorite trainers?

Troubleshooting & Support

I'm having trouble logging in. What should I do?

How do I report a technical issue?

Can I message a trainer before booking?

How do I leave a review?

What if I can't find a trainer in my area?

Expert Alerts

What happens after I create an Expert Alert?

Where can I find the alerts I’ve created?

Can I edit or delete my alerts?

How do I create a new Expert Alert?

Do Expert Alerts work for both virtual and in-person experts?

Still need help?